FAQ's
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship from?
We ship all orders from our warehouse located in the United States for domestic orders. For international orders, shipments will be dispatched from our warehouse in Hong Kong. This allows us to ensure faster processing and delivery times based on your location.
What shipping methods do you offer?
- Processing Time: We usually process orders (quality check, packing, etc.) within 1-2 business days of receiving them.
- Shipping Partners: We primarily use Amazon for shipping, along with other trusted partners like DHL, UPS, FedEx, and USPS when necessary.
- Expedited Shipping: Estimated delivery within 2-5 business days after processing, depending on your location.
- Standard Shipping: Estimated delivery within 5-10 business days after processing, depending on your location.
Do you cover customs duties?
Yes, we take care of all customs duties and import taxes for international orders, so there are no additional charges for you when your package arrives.
How to Track My Order After Shipping?
After your order has been dispatched, you will receive a confirmation email containing tracking information. The tracking link will be provided based on the carrier used for your shipment. You can easily monitor the status of your package through the tracking link provided.
Can I return or exchange a product?
- Quality Issues: If you receive a product with a defect or damage due to quality issues, we offer free exchange within 365 days from the date of receipt. Please contact our customer service team, and we will assist you with the exchange process.
- Non-Quality Issues: If you wish to exchange a product for reasons such as size mismatch or personal preference, you may do so within 30 days of receiving your order. Please note that in this case, the return shipping cost will be at your expense.
Orders
Below are some of are common questions about orders
Where do you ship from?
We usually process orders (quality check, packing, etc.) within 1-2 business days of receiving them.
We primarily use Amazon for shipping, along with other trusted partners like DHL, UPS, FedEx, and USPS when necessary.
- Expedited Shipping: Estimated delivery within 2-5 business days after processing, depending on your location.
- Standard Shipping: Estimated delivery within 5-10 business days after processing, depending on your location.
Do I Need an Account to Place an Order?
No, you can place an order as a guest. However, creating an account with us offers some great benefits:
1.Faster Checkout – Save your details for a quicker, smoother checkout experience.
2.Order Tracking – Easily view your order status and access your order history at any time.
While an account isn't required, we recommend it for added convenience!
How Do I Create an Account?
1.To create an account, simply click the account icon in the top navigation bar. Enter your email address and password as prompted, then click the "Register" button to complete the process.
2.Once you register as a member, you'll receive regular updates about our latest products, promotions, and special offers directly from our website!
Do I Have to Pay Shipping Fees?
Standard shipping is free for orders over USD 59 within the United States. For orders under USD 59, a standard shipping fee of USD6.99 will apply. If you prefer expedited shipping, it is available for an additional fee of USD 12.99.
How can I change or cancel my order?
Since we want to send your items to you as quickly as possible, we are generally unable to make changes to an order after it's been placed. However, you can Email Us to check your order status.
Products
Below are some common questions about our products
Why Choose the Oh,XIYU XY1?
The XY1 is a fully automated electric body brush designed to transform your skincare routine. Its advanced oscillating technology dives deep into pores for superior cleansing and effectively removes dead skin cells, far surpassing traditional brushes.
With dual-speed settings, this versatile brush caters to your needs—offering gentle exfoliation or a thorough cleanse. Specialized brush heads ensure every part of your body is pampered, leaving your skin smoother, softer, and rejuvenated. Upgrade to effortless, spa-like care today!
What benefits does the brush offer?
The XY1 offers multiple functions to enhance your skincare routine. It gently exfoliates to remove surface impurities, helps cleanse hard-to-reach areas, and supports better absorption of skincare products. With regular use, it can leave your skin feeling refreshed, smooth, and thoroughly cared for.
How do I clean and maintain the brush?
After each use, rinse the brush head thoroughly with water to clean it, then place it in a well-ventilated area to air dry.
Can I use the brush if I have sensitive skin?
Absolutely! The brush is crafted with soft, skin-friendly PBT bristles that provide a gentle yet effective cleanse, making it ideal for sensitive skin. Its dual-speed settings allow you to customize your experience for maximum comfort. Designed to glide smoothly over your body, the brush ensures a soothing and enjoyable skincare routine while delivering excellent results.
How often should I replace the brush heads?
We include three complimentary brush heads with your purchase. Additionally, you can purchase three more compatible brush heads separately. For optimal hygiene and performance, it's recommended to replace the brush heads every 2-3 months, or sooner if they show signs of wear. You can switch between different brush heads depending on your bathing method.