Refund policy
Refund & Returns Policy
30-Day Returns & Exchanges
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All products are eligible for return or exchange within 30 days of delivery, whether used or unused.
How to Start a Return or Exchange
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Locate your order number.
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Click here to create a return request.
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Provide the following:
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Your name, email, and shipping address.
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Order number and item description.
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Return Conditions
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Items must be in the same condition as received, ideally with original packaging.
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Avoid attaching labels directly to the product box to qualify for a full refund.
Refund Process
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Full refunds are issued to your original payment method within 24 hours of receiving and inspecting the returned item.
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Refunds include product taxes but exclude shipping costs.
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You’ll receive an email once your refund is approved.
Late or Missing Refunds
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Check your bank or credit card account first.
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If the refund is still missing, contact us at support@ohxiyu.com.
Exchanges
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Defective or damaged items can be exchanged within 30 days.
Return Shipping Costs
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Buyers are responsible for return shipping costs.
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Use a tracked and insured shipping method for safety.