Shipping policy
Shipping & Delivery Policy
Fast Dispatch
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Orders placed before 1 PM (PT) on business days ship the same day.
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Orders placed after 1 PM (PT) or on weekends ship the next business day (Monday).
Tracking Information
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Tracking details are sent within 12-24 hours after dispatch.
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You’ll receive an email with tracking info once your order ships.
Warehouse Locations
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U.S. Orders: Shipped from our U.S. warehouse for fast delivery.
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International Orders: Shipped from our Hong Kong warehouse. Delivery times vary by destination.
Delivery Options
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Orders under $49: $6 standard shipping (5-10 business days).
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Orders over $49: Free standard shipping.
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Expedited Shipping: $12 extra (2-5 business days).
Customs & Taxes
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All customs duties and taxes are covered for international orders. No extra fees at delivery.
Order Processing
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Orders ship the same day if placed before 1 PM (PT).
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Double-check your shipping address to avoid delays.
Address Changes & Cancellations
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Address changes cannot be made after an order is shipped.
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Cancel within 240 minutes (4 hours) of placing your order. No changes or cancellations once processed.
Returns & Exchanges
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30-day returns for unused items in original packaging.
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Contact us for defective, incorrect, or damaged items.
Contact Us
For any questions, email support@ohxiyu.com.